Thank you for partnering with WeCall LLC (“WeCall,” “Company,” “we,” “us,” or “our”). Because WeCall provides digital data services, real-time CRM routing, and custom outbound lead generation campaigns, our services cannot be physically returned. Therefore, our financial and operational refund structures are strictly governed by this Refund and Cancellation Policy.
By purchasing any lead package, funding a custom data campaign, or entering into a Service Level Agreement (SLA) with WeCall, you explicitly acknowledge and accept the terms outlined below.
1. General No-Refund Policy
All sales of verified lead packages, custom marketing data streams, and automated outbound campaigns are considered final.
Because data delivery happens instantly and involves immediate technological allocation, human voice screening hours, and third-party compliance scrubbing costs,WeCall does not offer monetary refunds on issued lead data or completed outbound services.
Marketing capital deposited for custom target funnels or setup retainers is non-refundable once campaign operations, audience mapping, or script drafting have officially commenced.
2. Lead Replacement Policy (Our Quality Guarantee)
While we do not offer monetary refunds, WeCall stands firmly behind our data validation standards. We understand that in nationwide telemarketing, a small margin of data errors can happen.
We provide a Lead Replacement Credit Framework for B2B partners who identify unworkable data profiles. You may submit a replacement request for any lead that meets the following criteria:
Disconnected Numbers: The phone number provided was permanently out of service or disconnected at the time of delivery.
Wrong Vertical / False Profile: The individual explicitly does not fit the vertical criteria (e.g., a renter delivered under a Mortgage Refinance equity campaign).
Identity Discrepancy: The person reached has absolutely no knowledge of submitting their information and their identity completely mismatches our capture log.
How to Request a Credit:
All replacement requests must be exported from your CRM and emailed to partners@wecall.com within forty-eight (48) hours of the initial lead routing timestamp.
Please include the specific lead ID, phone number, and a brief note detailing the reason for the dispute (e.g., call log showing a disconnected line).
Approved disputes will not result in a cash refund; instead, WeCall will replace the contested lead with a brand-new, fully verified prospect in your next real-time routing batch free of charge.
3. Campaign Cancellations and Pauses
We build flexible, transparent operational partnerships. If your internal sales floor needs to alter its current inbound data velocity, the following rules apply:
Pausing Data Feeds: If you need to temporarily pause your active real-time lead routing (due to staff holidays, internal CRM upgrades, or sales capacity limits), you must provide our technical team with at least twenty-four (24) hours’ written notice to successfully halt our live routing servers.
Canceling On-Going Retainers: For recurring monthly or weekly volume packages, either party may cancel the upcoming delivery contract by providing seven (7) days’ written notice before the next scheduled automated billing cycle. Any lead data already processed or queued for delivery inside that 7-day window will be successfully routed, and outstanding balances must be settled.
4. Limitation of Service Guarantees
WeCall takes pride in building elite, high-intent revenue infrastructure. However, because conversions depend entirely on the skill, speed, negotiation tactics, and script execution of your internal sales representatives, WeCall cannot and does not guarantee specific close rates, contact ratios, or financial ROI targets. No service credits or replacements will be issued based on a lead simply choosing not to sign a contract with your sales floor.
5. Contact Our Accounts Team
If you need to submit data files for replacement credits, modify your current volume configurations, or request a temporary campaign pause, please contact our billing department directly:
